Customer Service Representative - State Farm Agent Team Member

Benefits: 401(k) matching Bonus based on performance Competitive salary Paid time off Training & development Opportunity for advancement Wellness resources ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Bonnie Collins - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service.
Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS: 1-2 years of office experience required NYS Insurance License preferred or the ability to obtain license Able to effectively relate in person and over the phone with a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members Experience with Microsoft Office and Outlook BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Compensation for obtaining NYS Insurance License Paid time off (vacation and personal/sick days) Valuable career-building experience