Patient Services Representative

Job ID: 5719788560 Status: Full-Time Regular/Temporary: Regular Shift: Day Job Facility: Corporate Revenue Cycle Department: Rev Cyc Patient Arrival Location: 32-36 Central Avenue, Wellsboro, PA Union Position: No Salary Range: $ 17.
78-26.
69 USD Purpose: Do you enjoy providing customer service? Are you looking to work with patients? UPMC Corporate Services is looking to hire a full-time Patient Services Representative to support UPMC Wellsboro.
This role would work various 8-hour shifts Monday through Friday between 6:00am and 8:00pm, as well as rotating weekends and holidays.
A Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies.
They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate.
Additionally, this role updates patient’s demographics and insurance coverage information, as well as schedules subsequent appointments within the continuum of care, all while promoting an overall culture of service excellence.
This position would work in both patient registration and switchboard operations.
If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience, apply today! Responsibilities: Help patients navigate the healthcare system by providing clear and understandable instructions.
Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Assist with administrative duties in the office including, but not limited to, scanning of medical records and faxing.
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
Schedule or connect patient to resources to schedule for ancillary services at checkout.
Understand the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
Promote MyUPMC patient portal and assist patients in registration when applicable.
Collect copayments and any other applicable patient payments at the point of service.
Provide a warm greeting for all patients.
Register patients in Biometrics (fingerprint recognition) program and explain benefits.
Confirm and/or update patient registration information at checkout.
Appropriately distribute/triage phone calls to other areas and/or clinical providers.
Schedule follow-up appointments within the practice at checkout.
Qualifications: Completion of high school graduate or equivalent is required.
Experience with personal computer-based applications and other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical/billing/fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran BENEFITS AND LIFE AT UPMC Why Work Here We know that you have many options when choosing where to build your career.
So why choose UPMC? We can think of a few reasons.
Benefits that Matter to You We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.
Earn over 5 Weeks of Paid Time Off Every Year Affordable Medical, Dental & Vision Coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-Paid Life Insurance Support for You – and Your Family Your career doesn’t impact just you, but the people you care about, too.
We’re making sure your career works for the whole family.
Two Weeks of Paid Parental Leave Family Planning Resources Tuition Assistance for Dependents Comprehensive Health Care for Dependents Emergency Child and Elder Care Options Flexible Work Arrangements A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are.
Employee Resource Groups Awards for Champions of Dignity & Respect Center for Engagement & Inclusion Programs for Veteran Engagement Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there.
UPMC is committed to supporting your growth and helping you build the career of your dreams.
Up to $6,000 of Annual Tuition Assistance Ongoing Learning via Linkedin Learning Accelerated Career Pathways for Growth Robust Instructor-led Education and Learning Pathways Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there.
96,000+ Employees 40 Hospitals and 800+ Doctors’ Offices and Outpatient Sites Dozens of Career Ladders to Climb International Locations State-of-the-Art Technology