Branch Manager

First Heritage Federal Credit Union is a leading employer and financial institution in the communities served, dedicated to both the success and financial well-being of our members and team members.
We are a strong, growing, dynamic organization, operating nine full-service local locations, with total assets close to $700 million.
First Heritage is dedicated to being an employer of choice, offering a competitive salary, and exceptional benefits package.
We also offer an array of options to continue your professional growth and development including an educational assistance program as well as supporting our team members to participate in external and internal leadership programs.
We believe that supporting and empowering our team members in their personal growth is key to happiness and success, which in turn is passed on to our members and the community.
First Heritage provides a comprehensive benefits package including a competitive salary, generous 401(K) contributions, exceptional health/dental/vision plans and more.
Branch Manager: Reporting to the Regional Manager, the Branch Manager is responsible for directing and administering the operational goals of the branch.
The branch Manager ensures an exceptional member service experience is delivered to our members.
Branch Manages will train, direct, and supervise the branch staff.
The manager is responsible for meeting assigned branch goals and minimizing operational and staff losses.
The Branch manager will develop strong ties in their communities, by member calls with the business development team, and volunteerism.
Branch managers will ensure all established policies and processes are followed and maintain branch continuity.
Responsible for directing and administering the operational efforts of the branch.
Ensures established policies and procedures are followed.
Oversees provision of a full range of services to customers and prospective customers.
Ensures customers are promptly and professionally served.
Trains, directs, and supervises branch staff.
JOB DUTIES: Manage direct reports to maximize productivity, efficiency, and consistency, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and represent our First Heritage Mission Statement, values, policies and work ethic.
Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
Acts as a Loan Officer and Membership Officer, processing and approving member loans within established policies and limits.
Ensures that branch achieves assigned loan and membership goals.
Ensures that goals are met to meet organizational objectives.
Ensures that the branch is providing the best possible member experience.
Including performing all duties related to member service and assisting branch team members as needed with loan decisioning and membership opening.
Ensures branch personnel are well trained in all phases of their respective role.
Completes orientation of new employees in overall branch procedures.
Actively participates in cross-training personnel and assures staff is kept abreast of all products and services.
Ensures the branch is balanced at the close of each day.
Oversees individual accountability for the handling of cash and branch assets, and assists in resolving balancing problems.
Records any employee off-ages and assists in recovery.
Handles and/or assists staff with member complaints.
Investigates and resolves member complaints and researches member situations to resolve issues.
Councils and resolves both member and branch internal and external inquiries.
Ensures branch audits are conducted in accordance with policy, conducts security training including: 911 procedures, inclement weather, dual branch security and branch security policies.
The Branch Manager will conduct security trainings with staff to ensure compliance.
Opens and closes building in accordance with set hours and tests security equipment quarterly.
Responsible for answering and resolving security calls during and after business hours.
Ensures accountability by holding self and branch staff accountable to meet goals, monitoring the performance of the branch team, providing member education coaching, and follow up to achieve branch goals.
Branch managers will take corrective action as necessary when branch objectives are not being attained.
Prepare month-end reports to evaluate status of branch goals.
Develop and recommend branch budgets, review branch Financial Center reports to analyze variances and ensure expenditures remain within company limits.
Must have willingness to independently conduct business visits Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
THIS JOB DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT.
JOB DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHEN DEEMED APPROPRIATE BY MANAGEMENT.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED KNOWLEDGE & SKILLS: Experience: Two to Five years of similar or related experience, including time spent in preparatory positions Management experience is highly preferred Education/Certifications/Licenses: High School degree or GED is required Interpersonal Skills: A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.
Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Other Skills ADA REQUIREMENTS: Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs.
Must be capable of climbing / descending stairs in emergency situation.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours whenever required or requested by management.
Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Must be capable of regular, reliable and timely attendance.
Working Conditions: Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.
Mental and/or Emotional Requirements: Must be able to perform job functions independently and work effectively either on own or as part of a team.
Must be able to plan and direct the work activities of self and others.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic financial calculations with extreme accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.