Director of Property Management

Description: This position functions as the chief administrator of the Property Management department, responsible for day-to-day operations of 455 units (430 residential, 25 commercial sites across property portfolio located in Chemung, Schuyler, Steuben, and Allegany Counties, Lackawanna, NY and Williamsport, PA) as it pertains to Site Management and Maintenance activities for each.
Requirements: Education/Qualifications: Bachelor’s degree in business management and 2 to 5 years of Property Management experience in affordable housing preferred (a combination of education, training, and experience will be considered) Associate degree in business management and a minimum 5 years of Property Management experience in affordable housing required (a combination of education, training and experience will be considered) Demonstrated leadership skills, and effective supervisory experience required.
Working knowledge of Fair Housing Act Section 8 and Section 515 experience a plus Low Income Housing Tax Credit (LIHTC) certification required, or willing to obtain within six (6) months of employment.
Attention to detail, curb appeal, and overall property impression within operating communities.
Strong computer skills (i.
e.
, Microsoft Office 365, SharePoint, Word, Excel, etc.
) Experience with Yardi or other industry software applications Organized, highly motivated and adaptable in moments of crisis and emergency.
Proven ability to respond effectively, professionally, and timely.
Valid driver’s license, acceptable driving record with auto insurance coverage per underwriter guidelines.
Key Job Functions: Participate in the hiring process of qualified staff for Properties and Maintenance.
Responsible for team building and coaching staff to guide in the development and training of Property Managers, and Maintenance Staff including, LIHTC, HUD, Rural Development regulations; tenant retention practices; reporting; and best industry practices for operating procedures such as rent collections, evictions, accounting, maintenance, and purchasing.
Visit sites on a routine and reliable basis to provide support to Properties Supervisor, Site Managers, Maintenance Supervisor and Maintenance Assistants Monitor and respond to high level ongoing issues at all 22 properties pro-actively, reactively, and in times of crisis or emergency Work with staff to address tenant complaints and develop effective and timely solutions.
Prepare and/or review monthly staff 1:1’s, annual job performance reviews, 90-day evaluations, disciplinary notices, and performance improvement plans.
Directly responsible for the supervision of the Maintenance Supervisor and Property Management Supervisor Ensure Maintenance and Site Management staff comply with current applicable landlord-tenant law and fair housing law including reasonable accommodation procedures and policy.
Communicate with Maintenance Supervisor and Maintenance Assistants, the expectation of maintaining each property and individual units: Reasonable turnover period of vacant units Properties remain in good repair Assess immediate and long term needs to reduce risk and liability Maintain walkways, keep clear debris, and trip hazards Ensure the cleanliness of common areas Continuously look for ways to improve the health and safety of all properties and units.
Communicate with Properties Supervisor and Site Managers, the expectation of maintaining each property and individual units 95% residential occupancy rate across all 22 properties Effective marketing strategies for vacant units and commercial space Accurate reporting of rent collection Addressing tenant complaints Collaborate with Behavioral Health and DV programs to ensure safe, accessible, and appropriate housing Develop, deliver, and maintain a Property Management manual detailing policies, procedures, regulations, and best practices as it applies to each of the property portfolio.
In coordination with the CFO, create annual budgets for Property Management and properties Monitor monthly budgets, including but not limited to payroll, property expenses, contractor expenses, repair, and purchase tools and resources, vehicles, garden equipment, snow removal equipment, etc.
Prepare and submit reports and forms that are required by Rural Development, HCR, LIHTC, PHFA and any property partners within required deadlines Other duties and assigned by the Chief Financial Officer or designee Arbor Housing and Development Expectations: Report on time and work your scheduled shift, except in cases of emergency.
In the case of an emergency, contact your immediate supervisor and/or designee for guidance.
Effectively discharge the key job functions of your position in accordance with Property Management rules and regulations, AHD’s Corporate Compliance and refrain from unacceptable workplace behavior, page 22 & 23 of Personnel Policy Manual 03-2023 Support a Non-Discrimination/Anti-Harassment/Sexual Harassment free work environment.
Foster a harmonious and respectful environment Other duties as assigned by CFO or designee Physical Demands / Environment Continuous mental and visual attention required Prolonged periods of sitting or standing at a desk and working on a computer Otherwise sits, stands, walks, reaches with hands and arms, climb or balance Typically stoops, kneels, bends, crouch, or crawls Carry or pull up to twenty pounds Professional Office Setting located at 26 Bridge Street Corning, NY, regular travel to all property locations as needed.
Critical features of this job are described above.
They may be subject to change at any time due to reasonable accommodation or other reasons.
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.