IT Support Specialist

First Heritage Federal Credit Union is a leading employer and financial institution in the communities served, dedicated to both the success and financial well-being of our members and team members.
We are a strong, growing, dynamic organization, operating nine full-service local locations, with total assets close to $700 million.
First Heritage is dedicated to being an employer of choice, offering a competitive salary, and exceptional benefits package.
We also offer an array of options to continue your professional growth and development including an educational assistance program as well as supporting our team members to participate in external and internal leadership programs.
We believe that supporting and empowering our team members in their personal growth is key to happiness and success, which in turn is passed on to our members and the community.
First Heritage provides a comprehensive benefits package including a competitive salary, generous 401(K) contributions, exceptional health/dental/vision plans and more.
IT Support Specialist: As an IT Support Specialist I at First Heritage FCU, you are responsible for purchasing, configuring, maintaining, and supporting desktop equipment, phones, and peripheral equipment at the Credit Union.
This includes application installation and support for Windows operating system, several applications, and security tools utilized at the desktop.
This position is in the primary help desk support queue for staff help desk calls and tickets opened.
JOB DUTIES: Performs various administrative tasks, Mailing collection related letters, Delinquent loan correspondence including calls and emails.
Distributes incoming and outgoing mail.
Works negative share accounts and loans for collection, Process card payments.
Provide IT Help Desk technical support and consultation to all employees in the use and operations of all supported hardware and software systems Purchase, setup, deploy and support all desktop PCs, laptops, and monitors Troubleshoot, install, and maintain other desktop hardware items such as printers, signature pads, scanners, thermal receipt printers, etc.
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Support phone system desktop hardware and software, and phone deployments Support in implementing and utilizing Windows related programs including Microsoft 365 applications, Chrome, and many other applications utilized by staff Maintain employee user accounts and permissions in many application systems and portals Maintain accurate inventory and procedural documentation Excellent troubleshooting and problem-solving skills necessary Ability to prioritize and organize multiple job responsibilities and multitask Familiarity with Windows Server environment, Active Directory and Group Policies Interface with the proper vendor support personnel when resolving operational tasks Monitor daily operational job automation, troubleshoot and remediate as needed Provide off hours on call support as needed/scheduled THIS JOB DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT.
JOB DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHEN DEEMED APPROPRIATE BY MANAGEMENT.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED KNOWLEDGE & SKILLS: Experience: Three years of experience working in Information Technology related positions, specifically in Windows desktop hardware/application related Experience at a financial institution is a PLUS Education/Certifications/Licenses: Minimum two-year degree with a concentration in Information Technology (or equivalent experience), plus additional courses or certifications related to this position.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for the purpose of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Other Skills Ability to talk on phone, while taking and keeping all notes on interaction.
Answering blind calls, answering members questions, and solving problems.
Microsoft Word and Excel experience is a must.
Exceptional organizational skills and the ability to multitask.
ADA REQUIREMENTS: Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in emergency situation.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental and/or Emotional Requirements: Must be able to perform job functions with supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic mathematical calculations with extreme accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on confidential matters.